Quotes on Quality 

Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric. ~ Phillip Crosby

Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.  ~ W.E. Deming

Quality means doing it right when no one is looking.   ~ Henry Ford

Quality is selling products that don't come back to customers who do ~ attributed to Stanley Marcus (from Neiman Marcus, very large and well-known department store in the USA)

Quality is not an act, it is a habit.   ~ Aristotle 

Quality is everyone's responsibility.  ~ Deming

If you cannot describe what you are doing as a process, you don't know what you are doing.  ~ Deming

Quality is never an accident; it is always the result of intelligent effort. ~ John Ruskin

If you think it's expensive to hire a professional, try hiring an amateur first.  ~ Red Adair

Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives. ~ William A Foster

Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality. ~ Peter Drucker

If you don't have time to do it right, when will you have time to do it over?  ~John Wooden

Quality has to be caused, not controlled. ~ Phillip Crosby

Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.  ~ W.E. Deming

Quality starts in the boardroom. ~ W.E Deming

It takes less time to do a thing right than to explain why you did it wrong. ~ Henry Wadsworth Longfellow

You can not inspect quality into the product; it is already there. W.E. Deming

If you want to build a ship, don't drum up people together to collect wood and don't assign them tasks and work, but rather teach them to long for the endless immensity of the sea . ~ Antoine de Saint-Exupery

Quality is in the eye of the beholder  ~ Anonymous

Quality:  Degree to which a set of inherent characteristics fulfills requirements  - [official definition in ISO 9000:2005 but not one of the easiest to read or understand]

Resources

DIY ISO 9001 Kit

How to get ISO 9001 without breaking the bank. The practical cost-effective solution to get ISO 9001 certification. Current for 2015 and better than ever.

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