What does ISO 9001 require?
To get certified to ISO 9001 you must meet all the applicable requirements. A requirement is something you must do or have. Some - in fact most - requirements are very broad, while others are very specific.
A couple of examples of requirements:
- "The organization shall implement production and service provision under controlled conditions." (8.5.1 - very broad, requiring you to have controls over whatever it is that you do, whether supplying services or producing things)
- "The quality policy shall ... be available and be maintained as documented information" (5.2.2 - fairly specific, requires you to have a quality policy and that it be in writing)
See ISO 9001 in a Nutshell for a plain English summary of the requirements.
Author: Jane Bennett